Dynamics 365 for Retail

Deliver exceptional customer experiences. Dynamics 365 for Retail is a complete enterprise retail management solution for all channels to market.

Retail App overview

Implement business processes and systems that are seamless, cost effective, fast, flexible and 100% customer orientated. Innovate with a modern and adaptable platform that delivers a consistent shopping experience by unifying digital, in-store, and back office operations.

Harness the power of Azure Machine Learning to provide intelligent recommendations based on previous transactions as well as customer preferences. With the customer’s order history at their fingertips, sales associates can take advantage of upselling and cross-selling opportunities.

Dynamics 365 for Retail capabilities

Unified commerce

Boost revenue, customer satisfaction and brand loyalty with a seamless shopping experience across stores, web, mobile and call centres.
Provide customers convenient and flexible purchasing options – in-store, pick up in other locations, or home delivery – with optimised ordering and fulfilment tools.
Build brand loyalty with comprehensive omni-channel customer reward programs.

1/4

Effective merchandising

Allocate and replenish inventory based on season, market demand, and competitive pressures.
Manage product demand across all channels with central visibility of product information, categories, assortment, and pricing.
Use flexible and responsive tools to build promotions by category, channel, season, loyalty and tier.

2/4

Flexible platform

Adapt the application to changing needs with no-code visual editors, and tools to build and deploy web and mobile apps.
Automate processes across Dynamics 365 applications and third-party systems through an extensible and flexible platform.
Reduce the cost and complexity of operating a global infrastructure with the trusted Microsoft cloud platform providing state-of-the-art security and compliance.

3/4

Intelligent stores

Reduce fulfilment costs and improve inventory utilisation with real-time product, customer, inventory, and order visibility.
Reduce time of key store closing activities with automated and streamlined workflows.
Enable more tailored product selection and recommendations with advanced analytics.

4/4

Finance and Operations deployment options

Flexible options

The choice of deployment options gives you the flexibility to start on one scenario and change later. From full cloud to cloud + edge to local business data, you can move in either direction depending on your organisation’s business needs.

Run business processes on-premises, with local transactions and data storage, without replication of any business data to the Microsoft cloud. You have the choice to turn ON or turn OFF cloud synchronisation of business data. If cloud synchronisation is turned OFF, no business data leaves the trustee’s boundaries. For this deployment scenario, the application servers and SQL database will run in your own (or partner hosted) data centre.

Disconnected data center
Local data residency
Capitalise HW investments
Single instance only

Gives you complete control when your mission-critical business processes need uninterrupted execution. Cloud + edge combines a central cloud node with local application services and business data that is stored locally. The cloud connection ensures a single view of the business across the local instances and offers embedded Power BI, intelligent analytics and machine learning in business processes. The cloud instance also provides the local installation with data failover in Azure, automated deployment and continuous updates.

Cloud - Microsoft managed
Edge - Customer managed
Multiple local workplaces
Local data residency in addition to cloud

Take full advantage of the power of Microsoft Azure cloud with embedded Power BI, intelligent analytics and machine learning in business processes. Azure cloud is the industry leader in compliance, security and privacy. Your organisation retains complete ownership and control of your data at all times.

Fully managed by Microsoft cloud service
Systems of intelligence
Planned multi instance federation
Elastic scale out

Why choose Dynamics 365 for Finance and Operations?

Preferred vendor

A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.

Source: ICT Enterprise Insights 2013, Ovum Research.