Fashion, food, or FMCG. Whichever your particular area of retail, you will face unique daily operational challenges.
One thing is certain. Today’s retail customers shop and research products very differently from before. Customers move from social networks, to online stores, to in-store experiences, and they expect a seamless, integrated, and consistent engagement. For retailers to stay relevant and compete it’s not sufficient to simply digitise paper-based processes and patch together disparate digital and physical solutions. Retailers will need to re-imagine their customer experiences and business processes from the ground up.
Instead of maintaining separate legacy systems for each retail channel, Dynamics 365 for Operations (formerly Microsoft Dynamics AX) delivers a unified solution that spans all channels. Deploying an integrated system enables your operation to evolve business practices to keep pace with rapid change, and to drive quantifiable increases in traffic, conversion, basket size, promotional effectiveness, customer satisfaction, and profitability.
Empower employees with role-optimised solutions that enable them to provide outstanding service and collaborate with ease. Providing the right information for all job functions helps increase employee engagement and allows them to deliver differentiated and personalised customer service.
Put customers first with technology that engages at a personal level. Microsoft Dynamics 365 offers solutions to collect and understand customer behaviours and respond with offers and experiences that are personal, engaging, and relevant. Accurately predict demand with machine learning models and maximise customer engagement through actionable data insights.
Find new ways to deliver value to customers. Manage a pipeline of ideas and align them with strategic priorities to bring new and innovative products and services to market rapidly and effectively.
The Dynamics 365 unified platform helps foster a culture of innovation by making it easier for people to connect, share information, and work together across organisational and geographical boundaries.
The embedded Power BI delivers maximum insight from your retail analytics. Transactions, supply chain, buying behaviours, trends, and multi-channel sales – the data is always available and current. Use a mix of digital channels and methods to proactively listen, learn, and engage in order to optimise delivery of new products and services.