Dynamics 365 for Operations

Dynamics 365 for Operations

Dynamics 365 for Operations is a complete business management solution for medium to large organisations.

Operations app overview

The Operations application for Dynamics 365 (formerly called Dynamics AX) is Microsoft’s flagship enterprise resource planning (ERP) suite. Operations now benefits from seamless integration with Dynamics CRM apps and Office 365, enabling faster business processes, enhanced visibility and smarter decision making.

Dynamics 365 for Operations fuels business growth with cutting-edge artificial intelligence capabilities. Azure Machine Learning and Cortana Intelligence enables the transformation from simple descriptive analytics to pre-emptive actionable recommendations, delivering businesses a competitive edge, from supply chain execution to personalised customer experiences.


Dynamics 365 for Operations can...

Go wherever you go
The new user experience is optimised for multiple platforms and mobile apps. The clean, modern and intuitive browser-based UI is a pleasure to use and easy to learn. All business logic is available any time, any place, on any device.


Give you the information you need, right now
Why rely on last month’s data? Power BI embedded as the native business intelligence gives you real-time visibility across your entire business. Combine external data services with historical data and use powerful analytic tools to turn information into actionable insights.


Answer questions you never thought of asking
The integration of Cortana Analytics Suite and Power BI delivers answers proactively. Use Quick Insights to run deep analytical algorithms to discover hidden trends. Control with natural language to get what you want instantly: “Hey, Cortana, what’s this month’s average customer spend by territory?”


Tell you the future
Azure Machine Learning delivers the power of predictive intelligence. Use state-of-the-art algorithms to anticipate potential issues and opportunities. Easily build and deploy custom predictive models as a web service, accessible on any device, anywhere, with any data source.


Give you more power exactly when you need it
Azure cloud delivers more capability on demand. Quickly scale up or down to match your business requirements and pay only for the resources used. Implement, modify and upgrade systems with minimal business disruption. Azure is engineered to deal with any workload.


Find problems before they happen
Advanced telemetry and diagnostics proactively identify issues. Streamline business processes with real-time analysis of system performance and usage. Predictive maintenance minimises costs and downtime.


Save your precious time
Every click, every operation is optimised to enhance productivity and save time. Set up video conferencing with a single click through Skype for Business built into Office 365, and then co-author Office documents in real-time. Access contextual business intelligence directly from Office 365.


Put complete control in your hands
Azure-based Lifecycle Services portal provides end-to-end application management. Avoid cost and risk by modelling and testing the system in Lifecycle Services before deployment. Using automated best practices, deployment time can be cut from weeks to minutes.


Keep you safe
85 percent of Fortune 500 companies rely on Azure. With built-in disaster recovery your data and workloads stay protected without additional costs of a data centre. Benefit from enterprise grade Service Level Agreements and round-the-clock tech support. Data sovereignty and privacy is ensured with Azure, the first cloud provider to meet stringent EU privacy laws.


Why choose Dynamics 365 for Operations?

Preferred vendor

A survey asked 6,700 enterprise decision-makers worldwide about their ERP purchasing intentions. More than half chose Microsoft Dynamics as their preferred next investment.

Source: ICT Enterprise Insights 2013, Ovum Research.

Companies earning $50m to $1bn.

Companies earning $50m to $1bn.

Companies earning $1bn or more.

Companies earning $1bn or more.


Lower costs

Research by Panorama Consulting identified Microsoft Dynamics as the Tier 1 ERP solution with the lowest total cost of ownership.

Source: Clash of the Titans 2016, Panorama Consulting Solutions.
(in $)
Planned vs actual


Market share

In the manufacturing industry Microsoft Dynamics has greater market share than other Tier 1 ERP vendors.

Source: The 2015 Manufacturing ERP Report, Panorama Consulting Solutions.
top ERP vendors by market share


Microsoft Dynamics Partner

Microsoft awards the highest status of gold partner in recognition of their “commitment, expertise, and the ability to succeed.”

  • Ability to ensure your project meets the business objectives
  • Expertise and track record of delivering projects of all sizes and complexity
  • Commitment to superior service and support
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