In 2015, Kevin Ashton from Auto-ID Center at the Massachusetts Institute of Technology, spoke at a European customer service conference and noted that field service management is the first industry being transformed by Internet of Things. Some people in the industry have noted that entire IoT concept came from trying to solve field service problems in 1999. IoT’s origin story lies in field service management. But how are the changes being implemented? And how can you benefit from them? Read the e-book to find out.