This is the ninth-annual Professional Services Maturity Benchmark provided by Service Performance Insight (SPI Research), a global research, consulting and training organization dedicated to helping professional service organizations make improvements in productivity and profits. In 2007 SPI Research developed the PS Maturity Model as a strategic planning and management framework. It is now industry-leading performance improvement tool used by over 10 000 service and project-oriented organizations to chart their course to service excellence. This edition of report, based on much larger data, includes expanded vertical market coverage including Value Added Resellers, Managed Service providers, Research and Development and Staffing. SPI Research also improved the statistical depth and data validity for architect and engineers, accountancies and marketing and advertising firms. We encourage you to have an insight into the report and also check the professional services resource planning solutions.