Dynamics 365 for Retail

Dynamics 365 for Retail

Deliver exceptional customer experiences.


Retail app overview

Implement business processes and systems that are seamless, cost effective, fast, flexible and 100% customer orientated. Dynamics 365 for Retail is a complete enterprise retail management solution for all channels to market.

Dynamics 365 for Retail brings workforce management capabilities at the store level. Features include shift management, foot traffic analysis, coverage analysis and in-store bots. The new Common Data Service allows flawless integration across Microsoft services and apps.


Harness the power of Azure Machine Learning to provide intelligent recommendations based on previous transactions on similar products as well as the customer’s preferences. With the customer’s order history at their fingertips, sales associates can take advantage of upselling and cross-selling opportunities.



In-store beacon technology interfacing with Dynamics 365 alerts sales associates when a customer enters and immediately surfaces that customer’s profile, wish list and purchasing history. The sales associate has immediate access to information for products the customer has previously interacted with and is able to answer the customer’s questions.



Deliver a seamless and personalised customer experience with a consistent brand voice across all channels. Give sales associates the product and customer information they need to deliver exceptional, personalised customer experiences that inspire loyalty.