Dynamics 365 for Field Service

Dynamics 365 for Field Service

Get more done, with less.

Field service app overview

Leverage the power of predictive analytics and remote monitoring to move from a break-fix to a never-fail service model. Dynamics 365 for Field Service allows you to optimise scheduling and reallocate resources quickly. Empower your technicians to offer great field service with native mobile apps with real-time and offline data.


Field Service provides the tools to boost first-time fix rates by optimising scheduling and dispatching the right resources. Easily manage all service agreements, including recurring service calls and contracts, installed products, and warranties – across customers and locations.



Anytime, anywhere, any device – your technicians have access to real-time customer information and guidance. Boost productivity by detecting, troubleshooting and solving issues remotely, before your customers even know about them.



Ensure your customers are always in the loop. Using the customer portal, plus interoperability with Glympse and Twilio APIs, you can give them a complete view of their cases, a live map and photo of their technician en route, and updates by text message and phone call.