Dynamics 365 for Customer Service

Dynamics 365 for Customer Service

Deliver world-class customer service.

Customer service app overview

Enable your agents to provide customers the seamless service they expect, anytime, on any channel. Respond quickly to customer and market changes within an agile, cloud-based environment that has digital intelligence built in. Dynamics 365 for Customer Service provides a unified platform giving your agents and customers the answers they need on the spot.


Give your agents complete information to make insightful decisions and provide seamless service. An integrated platform provides a unified experience where all interactions can be handled in one place, on desktop or mobile.



Use predictive analytics to turn descriptive metrics into actionable insights. Identify trends and opportunities and move to proactive customer service. With a cross-channel knowledge base enable agents to provide a consistent and personalised service.



Placing all your customer service functions on a single, unified platform enables your agents to engage with customers anytime, across multiple channels. Dynamics 365 for Customer Service also empowers customer self-service through online portals and peer-to-peer community spaces.